Refund Policy

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Refund Policy

At ITFox Tech, we specialize in application development, software solutions, and ongoing maintenance services. We are committed to delivering quality work and maintaining transparency with our clients. Please read our Refund Policy carefully.

1. Nature of Services
ITFox Tech provides service-based offerings, including but not limited to:
  • Web development
  • Custom software solutions
  • Application maintenance & support
  • IT consulting and technical services
Due to the customized and time-bound nature of our services, refunds are limited as outlined below.
2. Advance Payments
  • Any advance or upfront payment made for a project is non-refundable once work has commenced.
  • Advance payments are used to allocate resources, planning, and initial development efforts.
3. Application Development Services
  • Payments made for custom application development are non-refundable after project initiation.
  • If a project is cancelled by the client:
    • The client will be billed for work completed up to the cancellation date.
    • Any remaining unused portion of the payment may be refunded at the sole discretion of ITFox Tech.
4. Maintenance & Support Services
  • Fees paid for maintenance, AMC, bug fixing, or support services are non-refundable once the service period has started.
  • Partial refunds will not be provided for unused maintenance time.
5. Milestone-Based Projects
  • For projects divided into milestones:
  • Each completed milestone is non-refundable once approved or delivered.
  • Refunds will not be applicable for milestones already in progress or completed.
6. Delays & Client Responsibilities
Refunds will not be issued for delays caused by:
  • Lack of required information or approvals from the client
  • Change in project scope or requirements
  • Third-party service failures or dependencies
7. Exceptional Cases
Refunds may be considered only in the following cases:
  • Duplicate payment made by the client
  • Billing error from ITFox Tech
  • Legal or regulatory obligations
Approved refunds will be processed within 7–14 business days to the original payment method.
8. Refund Request Process
To request a refund, clients must submit a written request including:
  • Project or invoice reference number
  • Reason for the refund request
  • Supporting details or documents

Email: support@itfoxtech.com Phone: +91 8449448814

9. Policy Updates
To request a refund, clients must submit a written request including:

ITFox Tech reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.